Camera Issues

All known problems and fixes that arise when using the cameras

I have my camera hooked up to my Mac and I'm getting intermittent static in my image...
We have found that since these cameras use an uncompressed 4:2:2 signal for outputting video, certain dual core machines will have proble...
Wed, 20 Jan, 2016 at 1:54 PM
My HuddleCam appears to be blurry...
You may have just bumped the "Manual" button next to the Direction Pad, please try clicking the "Auto" button to re-enable auto focus an...
Fri, 29 Oct, 2021 at 1:54 PM
I lost my HuddleCam Remote control, can I use a universal remote?
Unfortunately a universal remote will not work for these cameras. Most universal remotes don't have the same functions as our HuddleCamHD remotes a...
Fri, 29 Oct, 2021 at 4:32 PM
My Camera does not look 1080p in my web-conferencing platform...
There are numerous things that could cause low resolution.  The very first thing to keep in mind is that any of the video conferencing platforms will d...
Mon, 1 Nov, 2021 at 1:40 PM
I am using a HuddleCamHD 3x and the image won't flip?
The HuddleCam 3X does have some issues flipping the image. Certain programs don't allow for the image to flip, or have issue with the image flip. Thes...
Mon, 1 Nov, 2021 at 1:45 PM
What is the difference between the 10X G2 and the 10X G3 cameras?
The only real difference between the 10X G2 and the 10X G3 is just the lens. The 10X G2 had some issues where the white balance and exposure options didn&...
Mon, 1 Nov, 2021 at 2:10 PM
Can I control your cameras through my VTC programs far end camera control?
As far as we have tested the HuddlecamHD line does not support the full UVC profile that is needed to provide far end camera control inside of most video te...
Mon, 1 Nov, 2021 at 2:50 PM
Can I adjust the pan and tilt speed of my camera?
To make these adjustments, go into your cameras OSD by pressing Dome and adjust the pan and tilt speed.  Note: the HC 3X G2 and the 10x720 do not have a...
Mon, 1 Nov, 2021 at 2:53 PM
Do all of the HuddleCamHDs have selectable auto and manual focus?
The HuddleCamHD 3x G2 and the 10x 720 both do not have Manual focus; they only have auto focus. All other HuddleCamHDs do have auto or manual focus option...
Mon, 1 Nov, 2021 at 3:57 PM
I have an HC-EPTZ-USB and the HDMI is not working
This camera comes with the HDMI output setup for 4k@30. This may not work on all displays.  Hook up the unit via USB so you can pull it up in software (...
Mon, 1 Nov, 2021 at 4:05 PM