You may have just bumped the "Manual" button next to the Direction Pad, please try clicking the "Auto" button to re-enable auto focus and zoom in / out to force the camera to force a refocus.

If this doesn't work please look at the lens of the camera to make sure the lens cap isn't on or there isn't a smudge on the lens causing a blurry image.

If there is a smudge on the lens please follow the steps below to clean your lens and not damage anything:

  1. Remove as much dust and dirt as possible from the lens with a blower or soft-bristled brush. 
  2. Apply a few drops of lens cleaning solution to a lens tissue or cleaning cloth. 
  3. Using a circular motion, gently remove oil, fingerprints, and grime from the lens surface, working from the center outward.

If these steps do not solve your problem please submit a ticket to our support team who will be more than happy to assist you further.

Our reward winning support team can be reached Monday - Friday from 8 am until 6 pm Eastern Standard time.


Phone: 484-593-2584