Camera Issues

All known problems and fixes that arise when using the cameras

I just set up my Huddlecam 12x and it comes up as USB serial MFG Mode?
This is an issue that can sometimes occur with the USB chipset in the camera associating the wrong driver with itself. There is a very ea...
Fri, 15 Jan, 2016 at 11:56 AM
How do I remove a bad copy of the UVC driver from my windows machine?
It is Possible that your Camera did not make a correct copy of the UVC driver that comes with any windows machine. This is the procedure for removing the in...
Mon, 18 May, 2015 at 11:41 AM
HuddleCam has a yellow tint to the image...
This has to due with the "White Balance" feature being disabled 1) Download and install the AMCap Configuration software ...
Fri, 15 Jan, 2016 at 3:06 PM
My Huddlecam is overexposing my image and everything is white!
If the image from your HuddleCamHD appears to be overexposed please try the steps below to remedy the issue. If you are using a MAC, please connect your cam...
Tue, 19 Jan, 2016 at 1:02 PM
My Huddlecam seems to disconnect randomly on our Windows PC
Usually this is a result of the USB power settings in Windows. Windows has the ability to limit the amount of power it allows out of a...
Mon, 7 Nov, 2016 at 11:19 AM
I don't think my camera installed correctly, do you have the drivers?
Yes we do. Available here ...https://www.dropbox.com/sh/1xsoihlx1s32ift/AACpiQ7sPtEnRDdvLl0rOtA5a?dl=0. These are the drivers for any UVC PTZ camera, just b...
Thu, 1 Nov, 2018 at 12:30 PM
My Camera seems to be only outputting at 10 to 20 frames per second instead of 30?
There 2 known issues to why your camera could be outputting a low frame rate.  The first is an issue where the wrong compression is selected on your camera....
Thu, 22 Oct, 2015 at 11:36 AM
I have 2 Huddlecams on the same PC and I can't easily switch between them, is there a way to do this?
Yes there is actually. We see this happen occasionally where the PC makes you unplug and then re-plug one of the huddlecams to make it switch between the 2 ...
Mon, 26 Oct, 2015 at 11:56 AM
My Remote control seems to have stopped working?
A common reason the remote will not function after it was working is that someone accidentally pressed one of the "camera select" buttons at the t...
Tue, 19 Jan, 2016 at 12:39 PM
USB Controller Bandwidth Exceeded [Windows Error Message]
This issue may occur if you add USB devices to a USB hub while you stream video with a USB camera that is connected to the same USB hub (...
Wed, 20 Jan, 2016 at 1:45 PM