HuddleCamHD Knowledge Base

The first time you connect your camera to your PC, do it without any extension cables in place. Active USB 3.0 extension cables can be used, but for the initial setup, the camera must be connected to the PC directly to allow the correct driver to be loaded. Once the camera is connected and the driver installed, you can disconnect your camera from the PC and run it through the extension cable.

When your camera is connected and powered on, you can control it with the remote. If the remote isn't responding, make sure you have fresh batteries and they are correctly inserted. If it's still not responding, try pressing the "camera select" buttons on the top of your remote to see if any other buttons let you control your camera.

To test your video feed into your PC, we suggest using our Camera software, AMCAP, available here (Windows only). Just download AMCAP, install and run it. Go to the "Devices" menu and select your camera (your camera should be labelled as Huddlecam, but it could be other names as well). 

Now that you have your HuddlecCam up in AMCAP, we can use that program to adjust settings on the camera. 

• Go to the "Options" menu, select "Video Device", and then "Properties", you should be able to adjust the Saturation, White Balance and Contrast. 
• Go to the "Options" menu, and select "Video Device", and then "Capture Format", to adjust the Output Size and Frame Rate. You see your frame rate on the right at the bottom gray bar under your video image in AMCAP. 

At this point your camera can be added to your web-conferencing platform. 

Please note: Most web-based video conferencing platforms tend to lower your resolution and frame rates depending on your available bandwidth. If you see a lower resolution image than you think it should be, go back and check the resolution with AMCAP to determine if it's the platform, and not your camera.