Huddlecams are "Plug and Play" devices. This means they will work almost all the time by just powering it on and connecting the USB cable to your PC.
The first time you connect your camera to your PC, please do so without any extension cables in place. Active USB 3.0 extension cables can be used, but for the initial setup, the camera must be connected to the PC directly to allow for correct driver loading. Once the camera is hooked up and the driver loads on, you can disconnect your camera from the PC and run it through the extension cable.
Once your camera is connected and powered on you should be able to control it with the remote. If the remote isn't responding, make sure you have batteries in it. If it's still not responding, try pressing the "camera select" buttons on the top of your remote to see if any other buttons let you control your camera.
To test your video feed into your PC, we suggest using our Camera software, AMCAP, available here (Windows only). Just download AMCAP and install it. Next, run it. You should be able to then go to the "Devices" menu and select your camera (your camera should be labelled as Huddlecam, but it could be other names as well).
Now that you have your Huddlecam up in AMCAP, we can use that program to adjust settings on the camera. If you go to the "Options" menu, and select "Video Device", and then "Properties"you should be able to adjust the Saturation, White Balance, Contrast, and things like that. If you Go to the "Options" menu, and select "Video Device", and then choose "Capture Format", you can adjust the Output Size and Frame Rate. You should be able to see your frame rate all the way to the right on the bottom gray bar under your video image in AMCAP.
At this point your camera should be good to go; try to bring it up in your web-conferencing platform. Most web-based video conferencing platforms tend to lower your resolution and frame rates due to your available bandwidth. If you see a lower resolution image than you think it should be, you can always go back and check the resolution with AMCAP to make sure it's the platform, and not your camera.